OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
185 ratings and 158 comments received in the last 90 days.
23 April 2026
Duncan was very professional and helped me alot with my purchase. Gave me all the information I needed about the car. He was very thorough with all the paperwork and kept in tough during my purchase and after
21 April 2026
Chris and the team at Barretts were incredibly helpful, from first entering the showroom we were given a warm welcome. The whole process was outstanding and far better than other show rooms i've visited in the past.
12 April 2026
Duncan and the team were very polite and helpful
05 April 2026
Easy and seamless to buy a new car.
03 April 2026
Excellent service from Zsolt Molnar from start to finish at Barrett's in Canterbury. Couldn't have been more helpful.
03 April 2026
Emma was extremely helpful when purchasing my new car. All information was clearly explained. Nothing was too much trouble. Also, Paul was extremely helpful with the finances. They made the process of buying a new car a very pleasant experience.
31 March 2026
YOUR SALES MGR DUNCAN FERNANDO GAVE US A GREAT SERVICE AND EXPLAINED EVERYTHING AS WE WENT THROUGH ALL THE STAGES INCLUDING THE TEST DRIVE. HIS KNOWLEDGE OF THE MODEL WAS 100%
31 March 2026
Zsolt at Canterbury BMW went above and beyond, nothing was too much bother!
28 March 2026
I phoned Barrett's in Canterbury after being let down twice by the BMW dealership in Aylesford. I spoke to Emma at Barrett's, who arranged a test drive on the same day as the phone call and gave me a deal which I was happy with. Emma was great
29 April 2026
Elliott was brilliant, sorted a courtesy car with ease, no hassle, I love visiting Barrett's BMW after boycotting Arden Aylesford due to really poor customer service
29 April 2026
Airbag recall, after a very poor experience at BMW Stratstone Maidstone, I contacted BMW Barretts Canterbury who handled every aspect of the booking, arrival and completion of the recall with great customer satisfaction. Would certainly use again.
29 April 2026
The frontline staff member appears to lack patience when clarifying customer questions and seems to struggle with reading customer expressions. Plz be aware that not all disabilities are visible, and some customers may require additional time.
28 April 2026
I was served by Lauren Leppenwell. She was very efficient and went over and above to help me. I'd asked for my internal windows to be cleaned during the service and it hadn't been done. Lauren went outside and did them herself. See below.
28 April 2026
No problems at all. Molly who dealt with me was very efficient.
27 April 2026
Very good service as always. Quick, efficient and friendly. A**
27 April 2026
Not great to have to wait until July for new software ro make cruise control work on brand new car.
27 April 2026
Was pretty good, good communication etc would have liked a loaner car- that is the diffrence between me booking with you or going else
26 April 2026
Very well organized and timely service
25 April 2026
Excellent service
FIND Barretts Canterbury BMW
Address
- Broad Oak Road, Canterbury, Kent, CT2 7PX
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed.
Phone
- 01227 828888
Canterbury as well as surrounding areas including Ramsgate, Whitstable, Broadstairs, Herne and Bay
Address
- Broad Oak Road, Canterbury, Kent, CT2 7PX
Opening Hours
- Mon–Fri:07:30 - 17.30
- Sat:1st Saturday of the month only 08:00 - 13:00
- Sun:Closed
Phone
- 01227 204999
Canterbury as well as surrounding areas including Ramsgate, Whitstable, Broadstairs, Herne and Bay
Address
- Broad Oak Road, Canterbury, Kent, CT2 7PX
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:1st Saturday of the month only 08:00 - 12.30
- Sun:Closed
Phone
- 01227 828844
Canterbury as well as surrounding areas including Ramsgate, Whitstable, Broadstairs, Herne and Bay
27 April 2026
We were treated as very valued customers and greeted with a very warm welcome by a very knowledgeable sales executive Josh Foster, he was very thorough in explaining everything to us and we feel extremely confident dealing with him.